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Shipping, Returns & Faulty Items

Shipping & Delivery

We use both Australia Post & a courier to send your order to you. We will endeavour to get your order to you within 5 working days of receipt of payment. In the event of part of your order being out of stock we will deliver any items you have bought according to our normal terms and any out of stock items you wish to wait for will be sent on arrival without further charge for delivery.

Returns + Exchanges due to change of mind

We want you to be one hundred percent happy with your purchase from us.

If, for whatever reason, you are unhappy with an item, including change of mind, you can return it for an exchange or a full refund provided the items are in the original packaging and are in saleable condition.

In order to receive credit or refund of an item due to a change of mind, simply return the item within 7 days of purchase. The item must be in ‘as new’ condition, including packaging. You will be responsible for any shipping on change of mind exchanges or returns. We are always happy to exchange an item if the product and packaging is in an “as new” condition.
Please contact us on info@moodit.com.au prior to returning an item to ensure that we can discuss the receipt of your returned goods and arrange an exchange or credit promptly. If you would like to request an exchange, you can let us know at this time of your new selection, so we are able to reserve this for you.

Faulty Items

In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair or replacement by emailing info@moodit.com.au & we will be in touch with you soon after.

A replacement will be provided where possible. If it is no longer possible to replace the product we will provide a full refund or your choice of equivalent product value.